Support

Email liam@w2solutions.ai. We reply within two business days (Australian Eastern time), and usually sooner.

Before you email

The documentation covers setup, and its troubleshooting table covers the most common messages.

What to include

• Your Confluence site URL (for example yourcompany.atlassian.net)
• The message you see, or a screenshot
• The repository, branch and diagram file, if the problem is with one diagram
• Roughly when it happened

Please don't send GitHub tokens, private keys or passwords. We never need them.

Billing and licensing

Trials, subscriptions, invoices and refunds are handled by Atlassian. Site admins can manage them under Manage apps in Confluence or at Atlassian licensing. We're happy to help if something looks wrong.

Security issues

Report suspected vulnerabilities to liam@w2solutions.ai with "Security" in the subject. We'll acknowledge within two business days.